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The way we interact with companies is undergoing a significant transformation, driven by the rapid advancement of artificial intelligence (AI) technology. Voice assistants, like Siri and Alexa, have become increasingly popular, allowing users to communicate with companies in a more natural and intuitive way. However, as voice-based interactions become the norm, companies are struggling to keep up with the demand for personalized experiences. This is where Rounded, a French startup, comes in – they’re changing the game by providing an orchestration platform that enables companies to build their own AI-powered voice agents.

Rounded’s vision is to make AI voice agents the default way customers interact with companies. To achieve this, they’re not building pre-built voice agents that are ready to use; instead, they’re creating a platform that allows businesses to craft their own unique voice experiences. This approach empowers companies to take control of their customer interactions, ensuring that every conversation is tailored to their specific brand and needs.

So, what prompted Rounded to pivot from working on a web3 product to building an orchestration platform for voice agents? The answer lies in the growing demand for AI-powered customer experiences. As companies strive to provide more personalized interactions with their customers, they’re recognizing the importance of integrating AI technology into their operations. Rounded saw this trend and decided to adapt their approach to meet the needs of businesses looking to harness the power of voice-based interactions.

The Rise of Voice-Based Interactions

There’s no denying that voice assistants have become an integral part of our daily lives. From asking Siri to play music while we’re working out, to using Alexa to control the lighting in our homes, voice-based interactions have revolutionized the way we communicate with devices and services. As a result, companies are recognizing the value of incorporating AI-powered voice agents into their customer experience strategies.

• According to recent market research, the global voice assistant market is projected to reach $22.2 billion by 2025, with a growth rate of 25% per annum.
• A study by Gartner found that AI-powered customer service will become the norm by 2025, with businesses expecting to use virtual assistants to handle up to 80% of their customer inquiries.

As voice-based interactions continue to grow in popularity, companies are facing a new challenge – how to create personalized experiences that cater to the unique needs and preferences of each individual customer. This is where Rounded’s orchestration platform comes into play, providing businesses with the tools they need to build AI-powered voice agents that can handle complex conversations and provide tailored responses.

Rounded’s Orchestration Platform

At its core, Rounded’s platform is designed to help businesses build customized voice agents that can interact with customers in a more human-like way. By providing an orchestration layer on top of existing AI technology, Rounded enables companies to create unique voice experiences that reflect their brand values and personality.

• The platform uses a modular architecture, allowing businesses to pick and choose the specific components they need to build their voice agent.
• Rounded’s platform supports integration with various AI engines, including Google Cloud Speech-to-Text and Amazon Transcribe.
• Businesses can use the platform to create voice agents that can handle tasks such as customer support, order tracking, and product recommendations.

The benefits of using Rounded’s orchestration platform are numerous. By allowing businesses to build customized voice agents, Rounded empowers companies to take control of their customer interactions and create experiences that are tailored to their specific needs and preferences. This approach also enables businesses to reduce the complexity associated with integrating AI technology into their operations.

Benefits for Businesses

• Personalized Experiences: By creating customized voice agents, businesses can ensure that every customer interaction is tailored to their specific needs and preferences.
• Increased Efficiency: Rounded’s platform automates many tasks associated with integrating AI technology, reducing the complexity and cost associated with building custom voice experiences.
• Improved Customer Satisfaction: With the ability to create unique voice agents that reflect their brand values and personality, businesses can increase customer satisfaction and build stronger relationships with their customers.

The benefits of using Rounded’s orchestration platform extend beyond improved customer experiences. By empowering businesses to take control of their AI-powered voice interactions, Rounded is also helping companies reduce the complexity associated with integrating AI technology into their operations.

Insights and Analysis

The rise of voice-based interactions has created a new landscape for customer experience. As companies strive to provide more personalized experiences, they’re recognizing the importance of integrating AI technology into their operations. Rounded’s orchestration platform is well-positioned to meet this demand, providing businesses with the tools they need to build customized voice agents that can interact with customers in a more human-like way.

• According to a study by McKinsey, companies that successfully integrate AI technology into their operations are 2.5 times more likely to achieve better business outcomes than those that do not.
• A report by Gartner found that by 2023, 75% of businesses will have implemented AI-powered customer service, up from just 10% in 2019.

The future of voice-based interactions looks bright, with companies recognizing the value of incorporating AI-powered voice agents into their customer experience strategies. Rounded’s orchestration platform is at the forefront of this trend, providing businesses with a powerful tool to build customized voice experiences that cater to the unique needs and preferences of each individual customer.

Conclusion

In conclusion, Rounded’s orchestration platform is revolutionizing the way businesses interact with their customers. By providing a powerful tool to build customized voice agents, Rounded empowers companies to take control of their customer interactions and create experiences that are tailored to their specific needs and preferences.

The benefits of using Rounded’s platform extend beyond improved customer experiences. By reducing the complexity associated with integrating AI technology into their operations, businesses can increase efficiency and reduce costs. As voice-based interactions continue to grow in popularity, companies that adopt Rounded’s orchestration platform will be well-positioned to meet this demand and achieve better business outcomes.

Ultimately, Rounded’s vision for AI-powered voice agents is one of personalization, efficiency, and customer satisfaction. By providing businesses with the tools they need to build customized voice experiences, Rounded is changing the game for customer experience and paving the way for a new era in voice-based interactions.